Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Last Updated: January 1, 2026
At Vythiri Village Resort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our resort.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information
When you make a reservation or use our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address
- Identification: Government-issued ID, passport details (as required by law)
- Payment Information: Credit/debit card details, billing address (processed securely through payment gateways)
- Reservation Details: Check-in/check-out dates, room preferences, special requests
- Guest Preferences: Dietary requirements, accessibility needs, service preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, time spent on site, clickstream data
- Location Data: General geographic location based on IP address
- Cookies: Small data files stored on your device (see Cookie Policy section)
2. How We Use Your Information
We use the collected information for the following purposes:
- Reservation Management: Process and confirm your bookings, send booking confirmations
- Service Delivery: Provide accommodations, dining, spa, and other resort services
- Communication: Send booking updates, respond to inquiries, provide customer support
- Marketing: Send promotional offers, newsletters, and special announcements (with your consent)
- Personalization: Customize your experience based on preferences and past stays
- Legal Compliance: Comply with applicable laws, regulations, and government requests
- Security: Protect against fraud, unauthorized access, and ensure guest safety
- Analytics: Analyze website usage to improve our services and user experience
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for website functionality (booking system, login)
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to deliver relevant advertisements
Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to refuse or delete cookies.
4. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Payment processors, booking platforms, email service providers
- Business Partners: Tour operators, activity providers (only with your consent)
- Legal Authorities: When required by law or to protect our legal rights
- Corporate Transactions: In case of merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission on our website
- Secure payment gateways for financial transactions
- Regular security audits and malware scanning
- Access controls and authentication for employee access
- Regular staff training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typically, we retain booking and guest information for 7 years for tax and legal compliance purposes. Marketing data is retained until you opt out or request deletion.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request restriction of processing in certain circumstances
- Object: Object to processing based on legitimate interests
To Exercise Your Rights: Contact us at info@vythirivillage.com or call +91 4936 233 100. We will respond to your request within 30 days.
8. Children's Privacy
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification to registered users (for significant changes)
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Questions About Terms & Conditions?
Privacy Officer – Vythiri Village Resort
Address: NH-766, Near Vythiri Town, Vythiri P.O, Wayanad – 673 576, Kerala, India
Email: info@vythirivillage.com
Phone: +91 4936 233 100
Response Time: We will respond to your inquiry within 7-10 business days
13. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Kalpetta, Wayanad District, Kerala, India.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
